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Products that have been personalized or altered cannot be returned unless defective within 30 days.
Products that have not been personalized or altered can be returned within 30 days.
To return an item, please contact us.
Free shipping offer only applies to personalized, regular priced items shipped within the 48 contiguous United States to a single address. Please provide a physical shipping address. All items in the order will ship at the same time, the product with the longest shipping estimate will be used for the order.
All orders are shipped Free On Board (FOB) shipping point, meaning title to the products and risk of loss passes to the customer upon tender to the shipping carrier. If you are unavailable to receive the delivery, you are responsible for contacting the carrier to make alternative delivery arrangements.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Recipient is responsible for any duties, tariffs, and/or taxes.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Upon receiving your order, please inspect it and contact us within 48 hours if there is a problem with the order. All claims must be made within 48 hours of delivery.